Bear Youth long sleeve tee $39.00 (34% OFF) FOR LIMITED TIME WITH FREE SHIPPING!
FREE SHIPPING ON ALL ORDERS OVER $80

FAQs

HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?

Once you place an order, you will receive an automatic confirmation email.

Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information.

Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center.

Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit. Please allow 24-48 hours from the time you place your order for its status to update.

WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION/SHIPPING CONFIRMATION EMAIL?

After you place your order, we always send an order confirmation email to the email you provided us.

After we ship your order, we also send a shipping confirmation email to the email you provided us.

Please be sure to check your spam/junk folder for the emails.

MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT

We know how important your order is! TJ Wears provides our customers with the option to track your package.

If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake.

Speak with family, roommates, etc. in the event they received it on your behalf.

The package may also have been left with property managers or an apartment office.

We will always do our best to assist you, but TJ Wears does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.

WHY ISN'T MY TRACKING INFO UPDATING, IS THERE SOMETHING WRONG?

This is normal. The tracking information normally lags behind the true status of your package.

If it hasn't updated in over 2 weeks, please contact support.

HOW CAN I TRACK MY ORDER?

A shipping confirmation is emailed to you as soon as your order has been shipped, which will allow you to track the status of your shipment.

What Payment Methods Are Accepted?

Accepted Payments:

VISA

MASTERCARD

AMERICAN EXPRESS

DISCOVER

JCB

DINERS CLUB

ELO

SHOP PAY

APPLE PAY

GOOGLE PAY

100% Payment Secure

HOW SOON WILL I GET MY PACKAGE?

Shipping times vary by country, but it normally takes about 10 to 25 business days for your item to arrive.

DO YOU SHIP INTERNATIONALLY?

TJ Wears is proud to serve our customers from all over the world! The default pricing on our site is in USD, the conversion rate depends on your issuing credit card company used on the transaction.

The site will default US Dollars on the checkout page.

It usually takes 10-25 business days to arrive in your country, however, in some instances; delivery may be delayed depending on your country's customs.

TJ Wears is not responsible for applicable customs fees, import duties, taxes, or any other charges.

The customer is responsible for the charges, even if the shipment is refused upon delivery.

TAXES & DUTIES

Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country.

These charges are determined by the customs office of the specific destination.

Payment of these charges and taxes are the responsibility of the recipient and will not be covered by us here at TJ Wears.

For further details of charges, please contact your local customs office.

HOW SECURE IS MY PERSONAL INFORMATION?

TJ Wears adheres to the highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using the 128-bit SSL (Secure Sockets Layer technology), the same level of encryption used by large banks around the world.

Your credit card information is only used to complete the requested transaction and is NOT subsequently stored.

HOW CAN I CONTACT TJ Wears?

You can contact our customer support via email: Tjwearsfashion@gmail.com

We do our best to respond within 1-2 business days.

How do I return an item?

Order Cancellations

Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.

Returns

Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.  Our return policy DOES NOT apply to the following goods: [discounted or sale items, gift cards, personalized items].  These items are not eligible for return, refund or exchange.

Return Shipping

To initiate a return, please email us at:

Tjwearsfashion@gmail.com.  

We require a receipt or proof of purchase to accompany your return.

All returned merchandise should be sent to us at:

6819 Humboldt Ave N Unit 201

Brooklyn Center, MN, 55430.

Refunds and Exchanges

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

General Return Information

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

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